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Resort & Tour FAQ

How do I decide where to go?

That’s not an easy question to answer. There are literally hundreds of different destinations available to you.  So the first thing you’ll need to do is determine exactly what it is you’re looking for.  Simply a warm place where everything is included like all your food, alcohol and activities?  Are you more interested in sightseeing unique places like Alaska or Hawaii?  Are you a little anxious about going to some locations?  You kind find out lots of information by calling your travel professional at Cruise 800.  Dial 1-800-285-1133 or 513-530-31233.

How can I make a reservation?

Make one phone call to the friendly travel professionals at Cruise 800.  Once you decide on where you want to go, you will need to place a deposit to hold the reservation.  Placing a full deposit on a reservation is the only way to guarantee the rate you have been quoted will not change, and to ensure the specific type of accommodation you desire.  Each traveler, whether child or adult, is subject to the deposit requirement.

Once you have decided on your destination, there are two important dates to remember: the deposit due date and the final payment date.  If we do not receive your deposit by the due date, the price and location of your room can be effected or expire.  Different properties and tour companies will hold a reservation for different lengths of time without a deposit.  The other important date to remember is the final payment date.  This is when the final balance on your vacation is due.  Failure to make that payment may result in you losing your deposit and guaranteed space at the resort or on the tour.  Depending on the terms and conditions of your vacation, if you cancel your reservation before the final payment date, you could receive a refund from the travel supplier.  We don’t keep any of a refund as an administrative fee.  Your travel agent will be in continuous contact with you about all due dates, cancellation timelines and every other detail imaginable so that you have complete control over your vacation. Any and all questions you may have about this are completely welcome, as we want you to be “in the know” when you travel with the experts at Cruise 800.

What citizenship documentation will I need?

A passport is required for all air travel to/or from the United States.  There are also strict requirements for travel to Europe, Asia, Africa, Australia and South America.  If you currently do not have a valid U.S. passport, our suggestion would be to go forward and apply for one.  Passports are good for 10 years for anyone 16-years old and up.  They are good for 5 years for children 15-years old and younger. You should also apply well in advance of your trip as the processing time can be as long as 6 to 12 weeks. Your Cruise 800 travel professional will be able to advise you of the documentation needs. You may also click here to visit the U.S. Department of State for additional information about passport requirements for travel outside the United States.  Be aware that a U.S. Passport Card is only good for travel to Mexico and Canada if entering or leaving the U.S. by land.  Our travel agents are also able to provide you with specific information about passports and and visas you may need for your particular destination, anywhere in the world.

When is the best time to book my vacation?

NOW!  You figured we would say that didn’t you?  But it’s true and here’s why.  It is not unusual for some resorts and tours to sell out almost a year in advance.  While the assumption is that many vendors offer great last minute sales, this is becoming more rare due to increased demand.  For best pricing and availability, we suggest booking as early as possible, especially if you’re booking a holiday vacation, spring break trip, or any summer peak travel time from June through mid-August or when multiple parties are traveling together.  We recommend at least 9-12 months, longer if you want prime location like ocean-views, best floor available, or need a room for more than two persons.  And we make you this pledge: if you book with Cruise800.com and the price of that trip comes down, we will do everything in our power to get you that lower rate.  If the price goes up, you’re locked in at the lower rate.  It’s a win-win situation.

How do we pay for our vacation?

One of two ways: credit card or check. Most people prefer to pay with a credit card. The payment information we process is typically charged directly to your travel provider, not us.  Remember it should be the travel supplier that debits your credit card, not the travel agency.  Paying by check can be a bit more complicated and risky, because timing could become an issue if your check is late or delayed beyond your control.  As long as you let your travel agent know in advance, we can work with you and even set up a payment plan so that nothing falls through the cracks.

What if I have to cancel my trip?

All travel companies have established cancellation guidelines and penalties, which are strictly followed.  Cancellation policies do vary by vendor, so it is important that you familiarize yourself with the guidelines and penalties of your specific operator.  Like other terms and conditions related to your trip, the cancellation policy can be found on their website, or simply ask us for a copy of all the details.  Cancellation penalties are imposed on a chronological basis so the closer you get to your departure date, the higher the penalty assessed.

It is important to note that these penalties are imposed by the travel suppliers and are not influenced in any way by Cruise 800.  That’s why travel protection is so important.  Our staff will discuss travel insurance with you prior to your final payment so you have all the tools necessary to protect your investment of travel costs.

Deciding not to get insurance and accepting the risk is a personal decision. But, accepting the risk and then trying to go back to the supplier and plead a special case is much like trying to talk an Auto Insurance Company to retroactively give you collision damage coverage after you’ve had your auto accident!

What's there to do at some of these places?

Again this depends greatly on where you decided you want to go?  If you’re heading to an all-inclusive resort in the Caribbean, the sun is the main entertainment.  Lounging by the pool with tantalizing adult beverages are what most folks enjoy.  There are also water activities like snorkeling or paddle boarding.  And many resorts have evening entertainment.  If you’re looking forward to an Alaskan adventure, sightseeing is going to make that trip unforgettable.  From Denali National Park to the Trans-Alaska pipeline, there are so many experiences to enjoy.  And you can always call our Alaskan expert who can help you with some information.  So many locations – so many choices.  Call us today to discuss any and all questions you may have about your vacation!  1-800-285-1133 or send us an email!